A 2026 randomized experiment with 1,174 adults found generative AI helped participants at every education level, but helped those with less formal education substantially more. The article argues AI's primary value is expanding access to expertise, not boosting productivity. A Stanford professor "one message away" exemplifies this vision. However, a Wharton-led study showed unrestricted GPT-4 access harmed learning when removed, while a hint-based version avoided the damage, highlighting that product design determines outcomes.
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